WordPress Support UK — Real Telephone Help

I'm Martin...

Martin is the founder of WordPress Hosting Agency and the person who looks after all of our clients’ websites. He’s based in the UK, speaks plain English, and genuinely enjoys helping small businesses get the most from their WordPress websites. When you sign up for a hosting plan with us, you get Martin’s direct number — simple as that.

When your website has a problem, you can pick up the phone and speak to Martin — a real person who knows your site.

Most hosting companies give you a ticket system, a chatbot, or a queue. We do things differently. When something goes wrong with your WordPress website, you can call us directly and speak to Martin — the actual person looking after your hosting. No call centres, no scripts, no being passed around. Martin has been building and managing WordPress websites for over 15 years. When you call, you’re not explaining your problem from scratch to someone reading from a script — you’re talking to the person who set up your hosting and knows exactly how your site is configured.

Is telephone support included in all plans?

Telephone support is included as standard with all our managed WordPress hosting plans. It’s not a premium add-on or an extra cost — it’s just part of how we work.

Because when you’re running a small business, the last thing you need is to be left waiting for an email reply when your website is down.

Why telephone support makes all the difference

Website problems rarely happen at a convenient time. Whether it’s a Monday morning with a client due in, or a Friday afternoon before a big weekend, being able to pick up the phone and talk to someone who actually knows your website is genuinely reassuring.

What you get with our telephone support

A direct phone number for Martin — not a call centre
Support during UK business hours, Monday to Friday
Someone who already knows your website and hosting setup
Plain English explanations — no jargon, no confusion
Fast, friendly help when you need it most

View our WordPress hosting pricing →

Ready to host your WordPress site with proper support?

£100 off 1st year's hosting*

*NEW CUSTOMERS only

    
 
 
         
   Pauline Mainwaring 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, professional, knowledgeable, very quick response  to any issues.
  
 
        
   Dan French 
 
 
 
 Trustindex verifies that the original source of the review is Google. Red Design delivered a sleek, user-friendly website and an effective SEO strategy that boosted my online visibility. Martin was professional, responsive, and exceeded my expectations. Highly recommended!
  
 
        
   claire pallister 
 
 
 
 Trustindex verifies that the original source of the review is Google. Martin from Red Design has been an incredible asset to our Gym and Cryotherapy business. He not only designed and hosts our website but also manages our emails seamlessly. His customer service is exceptional, he’s always quick to respond and ready to help with any tech issues we encounter. Martin’s professionalism and expertise shine through in everything he does. On top of that, he’s a fantastic person to work with. Highly recommend his services to anyone looking for top-notch web design and support!
  
 
        
   Adam Adshead 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've worked with Martin for years. Always great design work and customer service - highly recommend.
  
 
        
   J D 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have always found Martin engaged, responsive, knowledgably and friendly. I was particularly grateful for his support when I'd an issue with an old website and he jumped in to help without hesitation.
  
 
        
   Martin Goddard 
 
 
 
 Trustindex verifies that the original source of the review is Google. An amazing company and an equally amazing front man in Martin. What he doesn’t know about digital media, SEO, Google etc is not worth knowing. If you want a website built from scratch or tweaked then there is no better company than Red Design.
  
 
        
   Thomas Gostelow 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful and knowledgeable IT expert. Has helped my website sales a lot by improving SEO ranking off his own back. Thoroughly recommend
  
 
        
   Diane Gunning 
 
 
 
 Trustindex verifies that the original source of the review is Google. Martin built my new website and online bookshop which I'm really pleased with.  He got the look just right and worked hard to puzzle out how to get my tricky stock system online.  Great to work with and very responsive.
  
 
        
   Abid Ali 
 
 
 
 Trustindex verifies that the original source of the review is Google. Have been working with Martin at Red Design for about 2 years. Have found him to be very professional, thorough and responsive. Martin has certainly been a big part in our growth as a business and would recommend him.

Keep up the good work.
  
 
        
   Lamos Ignoramous 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great design ideas, fast implementation & great customer service. I recommend this